TRAINING & COACHING
MODULE 1
Introduction to Self-Awareness- Definition and importance of self-awareness in personal and professional growth- Benefits of self-awareness in conflict resolution- Self-reflection exercises to assess current level of self-awareness
Introduction to Self-Awareness
MODULE 2
Understanding Emotions- The role of emotions in conflict resolution- Identifying and managing one's own emotions- Empathy and emotional intelligence in resolving conflicts
Understanding Emotions
MODULE 3
Self-Assessment and Personal Values- Identifying personal values and how they impact conflict resolution- Recognizing personal biases and triggers in conflict situations- Techniques for self-assessment and self-awareness development
Self-Assessment and Personal Values
MODULE 4
Mindfulness and Self-Regulation- Introduction to mindfulness and its role in conflict resolution- Techniques for practicing mindfulness in daily life- Self-regulation strategies to manage emotions during conflicts
Mindfulness and Self-Regulation
MODULE 5
Effective Communication- Importance of effective communication in conflict resolution- Active listening skills and nonverbal communication cues- Assertiveness and expressing needs and boundaries
Effective Communication
MODULE 6
Conflict Resolution Styles- Overview of different conflict resolution styles (collaboration, compromise, avoidance, accommodation, competition)- Identifying personal conflict resolution style and its strengths and limitations
Conflict Resolution Styles
MODULE 7
Mediation and Negotiation Skills- Introduction to mediation and negotiation techniques- Strategies for facilitating constructive dialogue and finding win-win solutions- Practice sessions and role-playing exercises
Mediation and Negotiation Skills
MODULE 8
Managing Difficult Conversations- Techniques for handling difficult conversations and managing conflict escalation- Dealing with emotions and defensiveness in conflict situations- Building rapport and trust for effective resolution
Managing Difficult Conversations
MODULE 9
Conflict Resolution in Teams- Understanding team dynamics and common sources of conflict- Strategies for resolving conflicts within teams- Promoting a culture of open communication and collaboration
Conflict Resolution in Teams
MODULE 10
Conflict Resolution in a Diverse Workplace- Recognizing and valuing diversity in conflict resolution- Addressing cultural differences and biases- Creating an inclusive and respectful work environment